How to order from jacketalley.com ?
Ordering from jacketalley.com is actually pretty easy. All you will need to do is to follow three simple steps:
1. Browse for the product you are looking for.
2. Checkout Order
3. Our friendly customer support team will contact you for order confirmation
4. You will get the delivery of your desired product and have to pay the amount at the time of delivery or online payment
Do you have any physical outlets where I can buy your products ?
Currently, jacketalley.com is exclusively an online store. This gives us the advantage of adding new merchandise to our inventory quickly and easily. You can sign up for our online newsletter so you will be able to receive the latest news and updates about jacketalley.com, including any promos and sales we are offering.
How is the quality of the products at jacketalley.com ?
As seen from the photos, all of the products we’re offering are of very good quality. We always quality check our products before placing them in our web portal. Do note, however, that there may be a slight difference between the color on-screen and the color of the actual product due to monitor quality and/or the environment lighting when the photo was taken. As such, we can only assure you that products will be at 100% similar to the photos on screen.
Do you allow exchanges in case the item I get is wrong or defective ?
Our customer service policies are simple, straightforward and transparent and are drafted keeping your best interest in mind. If by any reason, you wish to part with a product you bought from jacketalley.com or are unhappy with the quality of the product, you can always send it back to us for replacement with any other item. And we promise we will not quibble, argue or frame excuses. It is your right and we respect it. By doing this, we also ensure that our main motto of a memorable shopping experience remains intact; we wish to be in your good books.
Though we are always working hard to match your expectations and deliver you quality products, on time, but still, in case, you have decided that you want a replacement, we are ready to help you out. In case of the following scenarios you are liable to get a replacement without any deduction:
We have shipped a wrong product that is not matching with your order.
There is a manufacturing defect in the product ordered by you. Select your course
You have seven days (from the date you receive the parcel) to make up your mind and intimate us that you wish to exchange the product.
You can do so by dropping in an Email to sales@jacketalley.com or call at +92 21 34390611 stating your order id
You have to send us the parcel within seven days of its receipt through courier.
Courier for sending back the product will borne by customer.
Some Do’s and Don’ts
Items must be unused and undamaged and must be in their original purchase condition.
You need to send us the following: Original Product Packaging, Manufacturer’s Containers, Documentation and all accessories.
All packaging, including the original manufacturer’s containers, must be unmarked and not defaced in any manner.
For Customer Support Related write to:
sales@jacketalley.com
Or Contact Us on: +92 21 34390611
Do you have a minimum order requirement ?
We don’t impose a minimum order requirement. You can order as many or as few as you want.
How safe is shopping at jacketalley.com ?
jacketalley.com values the privacy of its customers, which is why we take all of the steps necessary to ensure that your details are kept securely and will not be available to third-party organizations. Please read our privacy policy for more information about the privacy and security settings of the website.
What do I do if my items have not arrived ?
Items are sent to customers within 2 to 3 business days after they have placed their order. If you have opted for registered mail. Please contact our customer service team if you have any concerns about product delivery.
Can I change my order ?
At our customer service help desk you can change your order because we will be unable to change your order once the product has left our warehouse. If the product has yet to be shipped, you can make an alternate purchase and immediately inform to our call center at +92 21 34390611
Can I have my order delivered outside Pakistan ?
At our customer service help desk you can change your order because we will be unable to change your order once the product has left our warehouse. If the product has yet to be shipped, you can make an alternate purchase and immediately inform to our call center at +92 21 34390611
What is Cash on Delivery ?
With Cash on Delivery option you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on jacketalley.com.
How are items packaged ?
All items are carefully packaged at our warehouses – as to avoid any form of damage. We ensure the package is water proof with plastic wrap and fragile items are safely secured with bubble wrap.