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Our customer service policies are simple, straightforward and transparent and are drafted keeping your best interest in mind. If by any reason, you wish to part with a product you bought from Jacket Alley or are unhappy with the quality of the product, you can always send it back to us for replacement with any other item. And we promise we will not quibble, argue or frame excuses. It is your right and we respect it. By doing this, we also ensure that our main motto of a memorable shopping experience remains intact; we wish to be in your good books.


If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.


The time required to complete a refund is 5-10 working days. The expected processing time mentioned below is after we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days).

Methods of Refund:

Once refund claim of customer is approved he can chose one of following channels to get his amount transferred;

  • Bank Transfer

Replacement or Exchange

Though we are always working hard to match your expectations and deliver you quality products, on time, but still, in case, you have decided that you want a replacement, we are ready to help you out. In case of the following scenarios you are liable to get a replacement without any deduction:


We have shipped a wrong product that is not matching with your order.
There is a manufacturing defect in the product ordered by you. Select your course You have seven days (from the date you receive the parcel) to make up your mind and intimate us that you wish to exchange the product.

You can do so by dropping in an Email to or call at +92 21 35390611 stating your order id You have to send us the parcel within seven days of its receipt through courier.

Courier for sending back the product will borne by customer.


Some Do’s and Don’ts
Items must be unused and undamaged and must be in their original purchase condition.

You need to send us the following: Original Product Packaging, Manufacturer’s Containers and all accessories.

All packaging, including the original manufacturer’s containers, must be unmarked and not defaced in any manner.

For Customer Support Related write to:

Or Contact Us on: +92 21 35390611

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